New Research Call Center Opens in McAllen (Rio Grande Guardian)
Release Date: 7/28/2016
The Rio Grande Guardian recently highlighted the opening of Abt SRBI's new call center in McAllen, Texas:
In searching for a new location, Abt SRBI gathered information on demographics and socioeconomic data from different cities across the nation. [Beth Teehan, Abt SRBI COO] said two cities met the criteria–bilingual capabilities, a different time zone and great climate.
“[The] distinguishing factor, that thing that pushed us over the top (in choosing McAllen) was all of you. We have felt so welcomed since the first visit here,” Teehan said. “You have rolled out the red carpet to us. You have provided us places to train, places to interview before our building was ready for that. It’s just been an incredible outpour from the community and I think this is a testament to that today. Looking at the showing today to help us celebrate is just fantastic. So you should feel proud about it as a city because it truly truly was the people that tipped us over the edge. We have no regrets and I don’t think we will have any regrets.”
Abt SRBI has over 120 employees at the McAllen call center. Within the next couple of months, the center expects to have over 160 employees as well as 15 supervisors and managers. Keith Patridge, president and chief of executive office of the McAllen Economic Development Corporation, says the call center is an opportunity to provide jobs to the younger generations.
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